Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and win customers for life.

The Freshworks cloud-based suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment.


  • Founded in October 2010 by Girish Mathrubootham and Shan Krishnasamy
  • Headquartered in California, US, and global offices in India, UK, Australia, and Europe
  • Freshworks is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India with a $3.5 billion valuation
  • Widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.
  • Featured in 3 Gartner Magic Quadrants for CRM Customer Engagement Center for Freshdesk, Sales Force Automation for Freshsales, and IT Service Management Tools for Freshservice
  • Serves SMBs to Enterprise companies in every industry and line of business, including healthcare, finance, travel, media & entertainment, manufacturing, education, IT, telecommunications, and others.



Freshworks customer engagement platform includes 12 products, all empowered by our AI engine “Freddy”

Customer Engagement Solutions

  • Freshdesk: An omnichannel helpdesk ticketing system for customer support to delight customers and win them for life.
  • Freshchat: Modern messaging software for sales, marketing, and support to turn visitors into leads and customers into happy, engaged users
  • Freshcaller: A cloud PBX system to provide a seamless communication channel to customers.

Employee Engagement Solutions

  • Freshservice: Refreshingly easy-to-use, simple-to-configure IT service management software to modernize IT and other business functions.
  • Freshteam: A smart HR software to manage hiring, onboarding, time-off, employee data, and HR workflows.
  • Freshrelease: Agile project management software to plan, track, test, and ship great software in a single place.
  • Freshconnect: A contextual collaboration software to seamlessly collaborate with other teams with complete context.

Sales & Marketing Solutions

  • Freshsales: A CRM solution and sales system to enable sales teams with AI-based lead scoring, phone, email, activity capture, and more.
  • Freshmarketer: All-in-one conversion optimization suite to achieve better automation, faster conversions, and more sales.